The American Family Life Insurance Company, which would later shorten its name to Aflac, was founded in Georgia in 1955 by three brothers looking to provide people with financial protection in the wake of an emergency. The company started out selling only life insurance but quickly expanded from there, pioneering cancer insurance in 1958. In the more than 60 years since then, Aflac has grown to become a major leader in the insurance industry, particularly in the field of supplemental insurance. Today, they serve more than 50 million customers worldwide and aim to provide quality, affordable insurance and a quick, effective claims process. Aflac’s plans are available to employers, individuals, and families, though some types of coverage are only available through the workplace.
Aflac’s primary focus is supplemental insurance, also called voluntary benefits when offered through an employer. It is important to note that these are not comprehensive policies – rather, they are designed to work alongside more traditional health coverage and fill some of the gaps that those policies may leave behind. Supplemental coverage makes payments directly to the enrollee to help ease the financial difficulties that often come with accidents, sudden illness, and so on. These payments can be used to help pay deductibles and copayments from one’s traditional health insurance plan or make up for lost wages due to time spent in recovery. Many of Aflac’s policies offer enrollees the option of receiving these payments as a lump sum or as smaller amounts over time depending on the situation.
Specific kinds of supplemental insurance offered by Aflac include accident, cancer, critical illness, dental, hospital, short-term disability, and vision coverage. Standalone vision and dental plans are also available. Aflac’s dental plans are deductible-free and have no provider networks, meaning enrollees are free to visit the dentist of their choice. Last but certainly not least, Aflac still offers the life insurance that got the company started in the first place. Both term and whole life insurance policies are available through Aflac, and no medical questions need be answered to enroll. These policies are also portable, meaning that you can take them with you even if you leave the employer you originally purchased them through.
Financial Strength and Customer Satisfaction
Aflac has excellent financial strength, as recognized by leading independent ratings agencies: A.M. Best gave them an A+ (superior), Standard & Poor’s gave them an AA- (very strong), and they received an A3 (good) from Moody’s. Rankings such as these are important, as they illustrate a company’s financial strength and thus its ability to pay out claims in the future – something which is especially important when dealing with life insurance, as it will likely be many years before a claim has to be made.
Customer reviews and satisfaction ratings for Aflac are average to positive, and in 2017 the National Association of Insurance Commissioners reported that the company had fewer than average complaints for an insurer of its size.
Aflac has been a leading provider of supplemental insurance for more than 60 years and remains a reputable and financially strong insurer to this day. They offer affordable coverage in a variety of forms and can be invaluable in getting you or your loved ones through tough times following an accident or other emergency. Their focus on supplemental coverage does mean that they are not the best choice for customers looking for a one-stop shopping experience where health and other types of insurance can be purchased from a single source, and the fact that some of their policies are only available through the workplace means that their availability may depend on what your employer chooses to offer. Overall, though, if you are in the market for life insurance or are looking to round out an existing health insurance policy, Aflac is definitely worthy of consideration.
Following reviews are helpful.
I got a lot of support from the customer representatives during the process, Aug, 2019
After using health insurance coverage from Aflac, I had to put in my biggest claim when I
had to go through cancer treatment. There were a large number of bills as is obvious – but I
had no issues with the claim settlement. The claim submission has to be done properly and
carefully. I got a lot of support from the customer representatives during the process. I am
quite satisfied with Aflac and would continue to be their customer.
The coverage is great and premiums are manageable, Aug, 2019
So far so good…..Aflac has been my health insurance provider since quite a few years now.
Apart from regular doctor visits and lab tests, I had claims for minor surgery which was
handled very professionally and I did not have to go through any hassle. The coverage is
great and premiums are manageable – totally worth it.
The signing up process was smooth and so was the claim filing, July, 2019
Initially I was apprehensive about buying my health insurance policy from Aflac after having
read through the negative reviews. Still, I decided to give it a try, got the quotes, went
through the policy terms carefully and discussed at length with my agent. I ended up buying
the policy last year and I have to say it is not like the terrible reviews at all. The signing up
process was smooth and so was the claim filing. Claims were settled within a week or so.
However, you have to be very particular while filing claim and follow the correct procedure.
I would recommend Aflac to others.
Excellent customer service and support, July, 2019
Aflac delivered what they promised when I was diagnosed with cancer. Claims were settled
promptly and got excellent customer service and support. Thank You, Aflac.
Great customer service and prompt claim settlement from Aflac, June, 2019
I have received great customer service and prompt claim settlement from Aflac. With a
health insurance policy from Aflac, I don’t need to feel tensed about any medical situation
which may arise.
I was given all the benefits as per the terms of the policy, May, 2019
Mostly everyone has had minor issues with his or her health insurance company – I have
health coverage from Aflac. I too had some trivial issues with small claims but when it came
to big claims for surgery – I had no complaints with Aflac. I had to go undergo surgery for a
broken leg. I was given all the benefits as per the terms of the policy. I also received
reimbursement for my loss of work during the recovery period.
I am so far happy with the customer service of the company, May, 2019
I am a new customer of Aflac health insurance policy through my employer. I am so far
happy with the customer service of the company.
This has supported me greatly during my hospital stay, Apr, 2019
I have supplemental insurance from Aflac which takes care of the expenses which are not
covered by my major health insurance policy. This has supported me greatly during my
There was no problem from Aflac’s side in disbursing the amount as needed, Mar, 2019
The critical illness policy I have from Aflac was a huge saviour when I suffered a heart
attack. The benefit amount helped a lot during my recovery period to pay bills. There was
no problem from Aflac’s side in disbursing the amount as needed.